Mixorific Web Design - Our Policies

I. PRIVACY POLICY

We will never share your information with third parties unless required to do so by law or requested by you. The information we collect from you will be used to maintain your services with us and to represent the quality of our work to others, such as in our online portfolio. We will maintain the confidentiality of your source materials, technical and marketing plans and all other sensitive information.

II. OWNERSHIP OF WEBSITE DESIGN

Upon completion of a custom website design and payment of web design and development fees, the client is the owner of the commissioned website. The client may continue to use the commissioned website to promote the client’s company or organization regardless of whether he/she chooses to continue further services with Mixorific Web Design. The client does not have the right to resell the design or development to other companies. The client does have the right to add pages onto the existing site or have another company add pages onto the existing site using the commissioned website design/development. Secondary materials created by Mixorific during production, including drafts, plans, graphic source files, and templates, remain the sole property of Mixorific unless other arrangements are made.

All websites we design will have a link that goes back to our business site. All websites we design may or may not be seen in our portfolio.

III. OWNERSHIP OF WEBSITE DOMAIN NAME

Website domain names are leased from domain name registration companies. When Mixorifix registers a domain name for a client, that registration will be made in the client’s name. Upon payment of any outstanding fees, the client has the right to use that domain name regardless of whether he/she chooses to continue further services with Mixorific Web Design. Domain name renewal and renewal fees are the responsibility of the client. Clients are advised to closely monitor the renewal date of a registered domain name. If the client chooses to have Mixorific renew the domain name on behalf of the client, an additional service fee may apply.

IV. OWNERSHIP AND COPYRIGHT OF CONTENT

All text and photos used as content in a commissioned website must be provided by the client. The client must have ownership or written permission to use all content he/she provides for use. Mixorific Web Design cannot be responsible for copyright infringements on behalf of clients.

V. PROJECT INITIATION

The initiation of a web design or development project requires a signed or electronically submitted signup form and payment of half of the initial web design/development fees for custom website design. A deposit must be paid before work will start. No deposits will be refunded.

VI. PROJECT COMPLETION

Balance of payment is due upon completion of site, unless finance option has been chosen. An e-mail and letter will be sent to customers registered addresses stating site is fully completed. Balance of payment is due within 7 business days.

VII. PROJECT TIMELINESS

Mixorific Web Design cannot complete a website if the client does not provide content (the text and/or photos to be used in the website) or other required elements (pre-existing logo or account login information, etc.). If Mixorific is waiting for content or other pieces of information, the client will be notified. If the client fails to handle the requests in a timely manner, the website may be delayed. (Professional writing and photography services are available for a surcharge if the client needs assistance with content development.) If the client has not submitted all content and other required elements within 30 days of project initiation, Mixorific Web Design will complete as much of the project as possible without the missing elements. In order to keep all accounts current, Mixorific Web Design may bill for the completed project and add missing elements later as they are received. If more than 60 days from the website design and build has passed, and the client still has not submitted the remaining missing content, Mixorific Web Design reserves the right to consider the project complete in its entirety and bill for future work.

VIII. HOW CONTENT MAY BE SUBMITTED

All content must be submitted electronically via email (contact us for the correct email address) or on CD mailed to Mixorific Web Design, 2414 S. Halm Ave., Los Angeles, CA 90034. Both text and photos/graphics must be clearly labeled with the name of the page on which it will be displayed. Content may not be submitted via fax or paper copies. Exceptions to this policy must be approved in advance and will incur a surcharge.

We will be happy to edit and proofread any information given to us, if you request it, at a rate of $35/hour.

IX. HOW MUCH CONTENT MAY BE SUBMITTED PER PAGE

Due to web page load time considerations, there is a limit on what can be included in a single web page. A web page can hold the equivalent of about 2½ pages of the content that would typically fit on an 8 ½” x 11” piece of paper. If the content is straight text without any pictures, tables, graphs, etc., this equates to a maximum of 2000 words. If there are pictures, tables, etc., then less text will fit. Additionally, a web page may include up to a maximum of six photos on a page. A photo gallery page with limited text may contain up to ten photos. A slide show can contain up to 50 images.

All sites we design are optimized for 1024x768 screen resolution, unless specified otherwise by the client.

X. HOW REVISIONS TO A WEBSITE DESIGN ARE HANDLED

We take pride in providing attractive designs, and the vast majority of our clients are extremely pleased with the design we create for them. However, design is a subjective art, and not everyone’s tastes are the same. While we will gladly make initial minor modifications for no additional charge, it is important to be clear on how revisions to the look of a website design are handled. The web design signup form is the contract which describes the look a commissioned web design project will achieve. Design preferences should be specified at that time, prior to the commencement of any design work. If any design preference stated in the web design signup form was not met, the adjustments will be made free of charge. If the client develops preferences or changes his/her mind after the completion of the work, adjustments will be made by the hour at $50.00 per hour.

XI. DESIGNS FOR SUB PAGES

Unless otherwise specified in the design contract, subpages of any website will use the same design as the home page. Mockups are not provided for sub pages. Formatting requests for sub pages will be considered but will not be guaranteed. If the client requires specific looks or formatting for sub pages, this request should be made at the time of the initial contract and may incur additional fees.

XII. HOW WEBSITE MAINTENANCE REQUESTS ARE HANDLED

Clients who have signed up for a maintenance plan receive discounts off the web designer’s hourly rates for website updates. The standard half hour maintenance plan is enough time to add about five photos and a few paragraphs of text, and the charge is $20.00 per half hour. Clients on a Mixorific Web Design web maintenance plan may send update requests via email (contact us for the correct email address). Routine maintenance which fits into the allotted time specified in the client’s maintenance plan is typically completed in about three to four business days. If a client on a website maintenance plan requests more than the scheduled amount of maintenance, he/she will be given a quote and, if approved, the additional work will be completed at a rate of $40.00 per hour and the turnaround time will be based on workload issues.

Clients who are not on any maintenance plan may request website updates at the full $50.00 hourly rate and the turnaround time will be based on workload issues. Monthly maintenance plan fees are separate from hosting fees and may be cancelled at any time. (See details under the Termination of Services section.)

XIII. PAYMENT POLICIES

One-half of the initial website design and development fees are due upon project initiation. Upon project completion, the remaining balance is due in full within 7 business days. Once the remaining balance is paid in full, the completed website will be moved from the staging server to the client’s server so the website will go live. At that time, Mixorific Web Design will also register the client’s website with Google, Yahoo, and MSN/Live.com search engines.

Payment for monthly maintenance services is due on the first of each month. Mixorific Web Design reserves the right to charge a late fee of 20% up to a maximum of $25.00 for payments received after the 5th of the month. Accounts 30 days overdue are at risk of termination. Clients experiencing financial hardship should contact Mixorific Web Design to discuss payment options.

Per hour billing is always done in quarter-hour increments.

We only accept payment via cash, check or PayPal.

There will be a $150 fee for returned checks.

XV. SEARCH ENGINE GUARANTEE

Most every client would like his/her website to rank high in search engine results for selected keywords, yet search engine results are determined by a multitude of constantly changing factors, third party search engines, and the amount and quality of competition on the world wide web. Mixorific Web Design guarantees certain search-engine friendly techniques will be used in the creating of each custom website, such as keywords in the title bar at the top of the browser, the meta tags in the hidden coding behind the scenes, and alternate text behind some images. If the keyword placement in these three areas is not to the client’s liking, Mixorific will change these three items to the client’s choices one time for free. Subsequent or additional changes will be billed at the standard hourly rate. Mixorific Web Design cannot be held responsible for search engine results.

XVI. TERMINATION OF SERVICES

If the client changes his/her mind about doing work with Mixorific Web Design during the course of the initial web design or development phase, the client will be responsible for the amount of work already completed. Depending on the amount of work completed at the time of cancellation, this may mean receiving a full refund, a partial refund, no refund, or owing additional fees. In order to protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing.

XVII. THIRD PARTY VENDORS

Third party vendors may have separate terms of service agreements. Mixorific Web Design cannot be held liable for disputes with third party vendors.

XVIII. REFUSAL OF SERVICE

Mixorifix Web Design reserves the right to decline to do business with any client for any reason.

XIX. WEBSITE HOSTING

If so requested, Mixorific will set up web hosting for the client or refer the client to hosting known to be extremely reliable. In any case, Mixorific shall not be held responsible for any direct, indirect, special or consequential damages resulting from possible lapses in hosting services. Such possible damages include any lost profits or business interruption or loss of digital data.

XX. CHANGES TO TERMS OF SERVICE

Mixorific Web Design reserves the right to change these terms of services at any time for any reason.

XXI. MISCELLANEOUS LEGAL STUFF

Mixorofic Web Design will not be liable to the client or to any third party for any damages arising from the use of web site. The client is solely responsible for the editorial content of the material included on its website. Accordingly, the client agrees that it will defend and indemnify (hold harmless) Mixorific from any suit, demand, or claim resulting from the editorial content of the website.